| From BPO to KPO |
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| Sunday, 24 October 2004 19:00 |
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Business India In “From BPO to KPO,” Business India focuses on the changing face of the Indian outsourcing industry. Indian outsourcing, traditionally providing low-end BPO services, has recently moved up the value chain to provide knowledge process outsourcing (KPO).
KPO, comprised of niche markets including legal process outsourcing (LPO), human resources outsourcing (HRO) and financial process outsourcing (FPO), is a rapidly growing industry and is estimated to become a $12 billion market by 2010. Pangea3 is featured as a leader in the niche LPO industry. Co-CEO’s David Perla and Sanjay Kamlani discuss Pangea3’s creation, services and anticipated growth in a market that is likely to become increasingly competitive by 2010.
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