Work Flow Process

At Pangea3, delivering superior quality legal services and maintaining client confidentiality are our highest priorities. We have designed our work intake, oversight, quality control and delivery systems to ensure that each client receives world-class quality service, efficiently, securely and in a timely manner by whatever media best suits that client.

Pangea3 offers flexibility and the ability to customize workflow as per the particular customer relationship.

Where is Pangea3 Located?

Pangea3's primary offices are located in New York City, New York and Mumbai, India. We also have team members located in Philadelphia, Pennsylvania, Silicon Valley, Delhi, India and Pune, India. All Pangea3 team members are connected via U.S. phone numbers, shared servers and an integrated global project management and workflow system.

Pangea3 is a fully integrated organization - our staffs in the U.S. and India are in constant, regular communication and all client matters are staffed and supervised globally, ensuring total client attention and satisfaction.

I want to talk with someone from Pangea3. Do I call the U.S. office or the India office?

All Pangea3 offices have U.S. phone numbers. The main number for our New York City office is +1-212-689-3819. The main number for our Mumbai office is +1-866-394-7414. Many Pangea3 clients prefer to communicate directly with team members in India, via phone and/or e-mail. Other clients prefer to speak with Pangea3 contacts in the United States. In all cases, calls are made to a Pangea3 U.S. phone number.

How is Work submitted to Pangea3?

Clients can submit work requests to Pangea3 via any of the following means:

• Phone: Clients may always call their Pangea3 contact(s), in either India or the U.S.
• E-mail: Clients may e-mail requests to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and may at their discretion copy any Pangea3 team member or manager. All e-mails to This e-mail address is being protected from spambots. You need JavaScript enabled to view it are tracked internally through Pangea3's project management and workflow system.
  
  In addition, once a client relationship is established, Pangea3 encourages the use of one or more client-dedicated e-mail addresses. Using these dedicated addresses, client requests and communications are automatically received by Pangea3's project management and workflow system and are immediately available for review by all Pangea3 personnel staffed on the project. For example, Acme Corporation might have an account, This e-mail address is being protected from spambots. You need JavaScript enabled to view it , to which all correspondence on Acme matters might be directed. If "Acme Corporation" retains Pangea3 for both contract services and legal research, Pangea3 might implement more specific addresses such as This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Addressing schemes and e-mail recipients are determined in consultation with Pangea3's clients.
• Fax: Work requests may be submitted via fax to Pangea3's U.S. electronic fax (eFax) line, which delivers the submission via e-mail to both our India and New York offices. All work submissions, requests and inbound communications from our clients should be faxed to +1-212-820-9784. Faxes to this number are automatically routed through Pangea3's project management and workflow system.
• FTP: Clients may submit projects directly to Pangea3's server via File Transfer Protocol (FTP). Pangea3's internal information technology staff is available to assist clients in coordinating delivery through this channel. The FTP address and access codes are available from your Pangea3 contact in either the U.S. or India.
• Direct Retrieval from Client Servers: Certain larger clients grant Pangea3 direct access to their servers, via a VPN or comparable secure-access method. We recommend that clients seeking this option have their internal information technology personnel coordinate with Pangea3's information technology staff to ensure a smooth flow of information.

How is Work Assigned and Distributed within Pangea3?

Once we receive a new project from a client, Pangea3 sends the client an acknowledgement e-mail with a unique project code and a new project intake form. This project code is assigned by our workflow team and will be used in all future correspondence regarding this project. Our service delivery managers then review the information from the new project intake form and consequently send questions, clarifications and an estimated project timeline directly to the client. In cases where a project is urgent, our managers will speak to our clients directly rather than corresponding via e-mail. After the scope, scale, billing rate and delivery timeline of the project are clear, Pangea3's managers assign the project to a skilled Pangea3 specialist whose expertise and availability match the project scope and delivery timeline.

How does Pangea3 Oversee Client Work and Provide Quality Control?

At Pangea3, the quality of our work is given top priority and is a primary focus. Every project we receive passes through a three-tiered quality control system and is not delivered to a client until it is reviewed by our highly experienced and trained India-based managers.

How is Work Delivered from Pangea3 to its Clients?

• E-mail: If we have an ongoing relationship with our client, all work product and project-related correspondence will be delivered from a client-dedicated email id. Alternatively, work product is delivered from This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the client specific email address referenced above.
• Fax: When requested, Pangea3 also delivers work product by fax.

Will Our Work be Done by One Individual or a Team Or Does Pangea3 Have "Pools" of Available Professionals?

Pangea3 offers both team staffing and general pools of available attorneys and other professionals. Generally, each client has a dedicated team of two or more professionals, who learn the clients approach to legal and business issues, its risk profile, and its "playbook." Pangea3 recommends a team approach because it allows Pangea3 to appropriately staff each project with junior, mid-level and senior associates, and allows for uninterrupted service during employee vacations and illness. In all cases, work sent to Panagea3 is completed by Pangea3 personnel, working on Pangea3's equipment in Pangea3's secure, modern, state-of-the-art facility.