PANGEA3 LLC

Usually, imitation really is the sincerest form of flattery. And as the leading LPO firm, we are used to having our ideas and materials copied. But even we were taken aback when Global Legal Support Group copied entire pages from the Pangea3 website, including entire service line descriptions. If you’re curious, the copied pages can be seen here

Holding yourself out as a new LPO company is one thing – stealing someone else’s materials and lying to potential customers is something entirely different. I would think that a company that claims to use a Harvard Law graduate as a supervisor would seek to set a better example to prospective clients.

Normally, we’d just call the owner and get the infringing material taken down. But there’s a bigger problem here – all these upstart LPO’s and new entrant legal outsourcing companies are causing massive confusion in the marketplace, and influencing potential clients in a negative way. A company who pretends to be a serious legal process outsourcing company but steals any IP, let alone a competitor’s website clearly doesn’t have the skills, resources or understanding of the law to represent serious clients. But if a prospective LPO client sees an infringing website and actually uses that company for services, the negative experience will turn off that client for good, to the client’s detriment and to the detriment of the legitimate LPO’s that have worked so hard over the past five years to build this industry.

So it is critical, now more than ever, that the leaders of our industry continue to evolve standards and rules that provide our clients and potential clients the assurance that working with a leader will in fact provide a world-class legal service. And it is equally critical that we point out when a new entrant is little more than a website that steals content from an industry leader.