PANGEA3 LLC

Last week, a blog called Faaltumail published a completely false posting about Pangea3’s attrition rates. The posting was submitted by someone named “Sushant” and contained a quote from “Bipin Chauhan, an HR manager at Pangea3.” There is no such person at Pangea3, in any department, and the quote attributed to the fictional Bipin Chauhan is completely invented.

In fact, Pangea3 is proud of its voluntary attrition rate, which remains steady at about 15% annually. Like all employer-of-choice companies, we pride ourselves on having terrific employees and managers, challenging work, and an environment where merit and performance are the paths to success. Performance management is one of our key focus areas and our employees receive regular feedback, training and career development opportunities. Likewise, we believe that the best managers come from within the company, and our advancement system has contributed to our retention rates. A testimony to this fact is that a significant number of founding employees now hold key managerial positions within the organization and act as a role model for new employees. We are also proud of the fact that some employees who left the company to complete higher education or work with other organizations, have chosen to return to Pangea3 claiming that the work environment and quality of work at Pangea3 is the best in the LPO space.

That said, we’re troubled that someone is not only spreading lies about the attrition rates at Pangea3 and in the LPO industry in general (which has enviably high retention rates), but is clearly trying to scare the users of our services – our clients. Let’s be clear – the main focus of the LPO industry remains the delivery of world-class work product, safely and securely, at a significant savings for our clients. Our clients can rest safely knowing that attrition is NOT a problem, and that we and our peers in the LPO industry remain committed to delivery world-class work in the manner to which they have become accustomed.

David Perla, co-founder and co-CEO, Pangea3 LLC
Sanjay Kamlani, co-founder and co-CEO, Pangea3 LLC
Mohan Ayyangar, COO, Pangea3 LLC
Sampada Parulekar, Manager, Talent Management Group, Pangea3 LLC