Latest News
War for Talent
Skills in specific domains will be the need of the hour says Chandragupta
For many, a job in a BPO may mean speaking good English, an accent and confidence. But in the near future all this will have to be supplemented with client specific training (meaning skills in specific do¬mains like finance, HR, technology, healthcare etc). As the number and variety of services grow, a large number of new career opportunities are emerging in the BPO domain.
Globsyn BPO academy based in Kolkota is one of the training outfits that provides client specific training programmes. 'The three major niche areas which have great potential are techie i.e., a tech support program,financial services and healthcare," said Bikram Dasgupta, CEO, Globsyn Technologies.
Today career opportunities in BPOs exist across various facets of business - from the core contact centre to support functions like techie, healthcare, standing of the healthcare business.
Human resource Management
Human resources are getting outsourced to third party providers who can bring in the benefits of knowing the do¬main. It comprises of a group of activities, which include payroll management, training, staffing, benefits administration, travel and expenses management, re¬tirement and benefits planning, risk management, compensa¬tion consulting, etc
IT solutions
IT consulting is the other big thing in the IT sector. From low end solutions like data entry to Enterprise Application Integra¬tion almost every level of knowledge work is done.
Animation
The last couple of years have seen India's animation sector zoom up as an outsourcing zone. Mumbai. Chennai, Banga¬lore, Hyderabad and Trivandrum are emerging as the country's major animation hubs. Enter¬tainment giants like Walt Dis-r, Warner Brothers. Imax, Sony, tc have already started out¬sourcing cartoon characters and special effects to India. The oth¬er major segment in this field is for commercials and computer games.
Multimedia and Effects
Though closely related to ani¬mation, this is fast developing into a niche area. Here one needs to be equipped with state-of -the-art equipment and Video processing can be out¬sourced in a big way. Thanks to the fiber optics (availability of bandwidth), [fa possible to transfer huge files across the globe," said Ketul Patel,CEO, Graphics Vision.
Call Centers
A multi-billion-dollar industry with excellent pay scales the call center industry is growing rap¬idly worldwide and more so in India due to some of its inher¬ent advantages like English speaking skills and time zone difference. Call centers are re¬quired in all sectors of business mainly banking, utilities, manu¬facturing, security, market re¬search, pharmaceuticals, cata¬logue sales, order desk, cus¬tomer service, technical queries (help desk), emergency dis¬patch, credit collections, food service, airline/hotel reserva¬tions etc.
Textiles
A great potential area. Infact the DHL McKinsey Study says India could be the biggest winner after China. Textiles secretary S B Mahapatra after releasing the McKinsey report said, "After the success in IT, India is all set to emerge as a global outsourcing destination for textiles with ex¬port potential of S10 billion in the next 2-3 years."
Foreign retail companies (Pil-lowtex.WestPoint Stevens, Burlington Industries) are flock¬ing to India to divert a major part of their sourcing. Mega departmental store chains (Wal-Mart and JC Penny) are eying the Indian skilled labour and many are in the process of initializing or increasing apparel outsourcing from Indian com¬panies.
